“The one contribution [the manager] is uniquely expected to make is to give others vision and ability to perform. It is vision and moral responsibility that, in the last analysis, define the manager.”
In this chapter, Drucker defined the qualities and functions of a successful manager.
- The most important qualities of a manager are vision, character, and responsibility.
- His primary duties are setting objectives, organizing the work, communicating, measuring, and developing people.
- His tools are reading, writing, speaking, listening, and planning.
- Decisions make or break the manager and those around him or her.
- Getting results, and sustaining them, are the manager’s primary responsibilities.
(The Practice of Management, chapter 27)